M Lhuillier Financial Services - BASTOS UNG MGA Teller NAPAKA Unprofessional UNG IBA
I have to pay my tuition fee so I try to manage to pay the exact amount by taking out of my allowance. So I have to skip a meal for a day or two.
Due to the fact that I came from another town form another province I came here for my studies. I was hungry and stressed and still waiting for my allowance. Finally I have received my KTPN# and about to claim it at a nearby branch, they didn't tell me how much they would send me. Usually about range of 1 or 2k So I've decided to put 2K while filling up the form.
Then I went to the first teller presuming they would know given the fact that they already have my KTPN# my name along with a valid ID(I have been a regular customer for almost now) and I told her I needed the money now, then I complained that why is it that other branches such as in CPU never made things complicated for me. All it took was just my ID and KTPN. The Teller was so rude we even had an argument She was disrespectful for just a teller and I am her client! She said sir wala na kming magagawa.
Paki contact nalang kung sinO ang nag padala ng pera at alamin ung exact amount."" Huag na tayong guessing game." I even tried asking politely I've even begged them to consider Nag argue pa kme na KTPN na malang ung kailangan dbah?? Nan dian na naman nakasaad kung ilan ung amount dbah? but wala kayong magawa? May valid ID naman ako!
I don't have load and my sender doesn't know how to use her cellphone My grandma sent me the money and she doesn't have a cellphone. Then I was so pissed that I immediately walk out of the place. It was the way they treated me as their client and the way they talked to me. Nakaka Insulto KABASTOSAN.
Akala ko The customer is always right? dbah?? Nasaan ung professional ethics nyo!?? This wasn't the first time SAGOT SAGOTIN KA NG MGA TELLER?
I'm not happy about your service if that is the way they handle their clients. It happened in front of WVSU Branch Iloilo City
Reason of review: Poor customer service.
Location: Molo, Western Visayas
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