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1.8

Hi my Dad just called that he would send me money through your service but your teller was saying to him that his account is not updated in their system. There must've been a misunderstanding since my dad had stroke and cannot fully state what's in his mind right away but he can fully comprihend what a person tells him.

I talked to the staff whom he encountered and told me that he was trying to tell my dad that he would just update his profile in their system but I stated that my dad would not be upset if he did not say anything that would upset him. I hope you would train people on how to converse with PWDs and how to control their temper.

It's just unprofessional and not exercising empathy. This branch is at General Natividad Nueva Ecija.

Location: Taguig, Rizal

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